Raising a concern about treatment or care - your first step
If you have a concern or wish to complain about your treatment or treatment of a relative, please raise this with a member of staff in the hospital who is providing care to the patient.
This might be a nurse or midwife, doctor or health worker. They should be able to resolve this directly with you or find someone to help you.
Raising a concern
An informal concern is something that may take a little more time to resolve than speaking to colleagues in the ward or department concerned.
Completing the form below will help the Patient Relations team assist you with your concern. Alternatively, contact them:
- By telephone on either 01253 955588 or 01253 955589
- Or write to: Patient Relations, Blackpool Victoria Hospital, Whinney Heys Rd, Blackpool FY3 8NR
Use this form instead if you wish to make a complaint.
If you are raising an informal concern or formal complaint on behalf of someone else, we will need their consent to discuss the case with you.
If the person is unable to consent we will require a Power of Attorney document for Health and Welfare or evidence from their medical records to show we can discuss their care with you (a Patient and Family Relations Officer will discuss this with you and provide you with a consent form for the person to sign via email or post).
If the person has died we will require a Proof of Representation document such as a copy of a Will, Grant of Probate, Letter of Administration or evidence from their medical records which shows you as the person legally entitled to request information about the person’s medical care (a Patient and Family Relations Officer will discuss this with you).
